Refund & Returns Policy

1. Our Promise

At Attarex, customer satisfaction is our priority. Our return policy is valid for 7 days from the date of delivery. If 7 days have passed after receiving your order, we cannot offer a return or exchange.

To be eligible for a return, the product should ideally be unused, unopened, and in its original condition with original packaging. Because perfumes and attars are personal-care products, fully used products cannot be returned — however, limited testing/trial use is allowed as explained below.

2. Eligibility for Returns

• Return requests must be submitted within 7 days of receiving your order.
• If you don't like the fragrance after trying it, you can request an exchange for another available fragrance.
• The product must be returned with its original packaging/box and in good overall condition.
• Order details or proof of purchase must be provided for processing the return.

3. Usage Limits & Deduction Policy

We understand you may want to try the fragrance before deciding. Here's exactly how usage affects your refund:

4. Non-Returnable Items

The following cannot be returned under any circumstance:

• Fully/heavily used perfumes or attars where little to no product remains.
• Products with missing packaging or bottles damaged due to customer mishandling.
• Items purchased under "Crazy Bundle Offer" or marked as final sale/clearance, unless defective.

5. Refunds

Once your returned product is received and inspected, we will notify you about the approval, deduction (if any), or rejection of your refund.

If your return is approved:

• The product price (minus any usage/condition deduction as explained in Section 3, if applicable) will be refunded.
• Delivery charges are non-refundable, except when we sent a wrong, damaged, or defective item.
• Refunds are processed within 3–7 business days after inspection, through the original payment method, bank transfer, JazzCash, or EasyPaisa as mutually agreed.

6. Late or Missing Refunds

If you haven't received your refund yet:

1. Please check your bank account or payment method again.
2. Contact your bank or payment provider, as processing time may vary.
3. If you still haven't received your refund, please contact our customer support team.

7. Sale Items

Discounted or sale items are eligible for return according to our standard return policy above, provided they meet all return conditions.

8. Exchanges

We replace products only if they are:

• Damaged during delivery
• Incorrectly delivered (wrong item)
• Defective upon arrival

For exchange requests, please contact our customer support team with your order details.

9. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with pictures or relevant details. We will review your request and provide the best possible solution — free replacement or full refund including delivery charges.

10. Shipping Returns

• Customers are responsible for returning the product safely.
• Return shipping charges are the customer's responsibility, unless the product was received damaged or incorrect.
• Original delivery charges are non-refundable.
• We recommend using a trackable shipping service for returned products.

11. Order Cancellation

• Before dispatch: you can cancel free of charge any time before your order has been shipped — just message us with your order number.
• After dispatch: orders cannot be cancelled once handed over to the courier. Once delivered, the standard return process above will apply.

12. Cash on Delivery & Online Payments

We offer both:

• Cash on Delivery (COD)
• Online Payment (cards / mobile wallets)

All orders are processed after confirmation and verification.