Privacy Policy
1. Introduction
Attarex ("we", "us", "our"), owned and operated by Ejaz-ur-Rehman, respects your privacy. This policy explains what personal information we collect when you visit or shop at attarex.pk, why we collect it, how it is used, and the choices you have.
2. Information We Collect & Why
| Information | Why We Collect It |
|---|---|
| Full name | To address you correctly and print on your delivery label/invoice. |
| Phone number | Order confirmation calls, delivery coordination with courier, WhatsApp support. |
| Delivery address | To ship your order to the correct location. |
| Email address | Order confirmations, receipts, and (if you opt in) promotional updates. |
| Payment information | To process online card/wallet payments securely through our payment partner, or to verify Cash on Delivery orders. We do not store your full card details on our servers. |
| Browsing behaviour (cookies) | To keep items in your cart, remember preferences, and understand which products/pages are popular. |
3. Who We Share Your Data With
- Courier / delivery partners — your name, phone number, and address, solely to deliver your order.
- Payment gateway / bank — payment details, solely to process your transaction securely.
- Advertising platforms (Meta/Facebook, Google, TikTok) — limited, anonymised browsing data used for remarketing ads, if cookies are enabled.
- We do not sell your personal information to any third party.
- We may disclose information if required by Pakistani law, a court order, or a lawful request from a government authority (including FBR where legally applicable).
4. Cookies
Our website uses cookies and similar technologies to:
- Keep products in your shopping cart between visits
- Remember your login on the "My Account" page
- Measure site traffic and improve performance (analytics)
- Show relevant ads on Facebook/Instagram/Google/TikTok based on pages you've viewed
You can disable cookies at any time through your browser settings. Disabling cookies may affect features like the shopping cart.
5. How We Protect Your Data
- Our website uses SSL (HTTPS) encryption to protect data submitted through the site.
- Payment processing is handled by secure, licensed payment partners — we do not store full card numbers.
- Access to customer information is restricted to authorised Attarex staff only, on a need-to-know basis.
6. Marketing Messages & Opt-Out
If you've agreed to receive promotional messages (email, SMS, or WhatsApp), you can stop receiving them at any time by:
- Clicking "Unsubscribe" at the bottom of any marketing email, or
- Replying "STOP" to any promotional SMS/WhatsApp message, or
- Messaging us directly on WhatsApp and asking to opt out.
You will continue to receive essential order-related messages (order confirmation, dispatch, delivery updates) even after opting out of marketing.
7. Children's Privacy
Attarex does not knowingly collect personal information from children under 18. Our products and services are intended for adult customers.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of the Website after changes are posted means you accept the revised policy.
Questions About Your Privacy?
Contact us any time regarding how your data is used.
Email: ejazrehman00@gmail.com
WhatsApp: 0301 2727058
Attarex is owned and operated by Ejaz-ur-Rehman.
Registered with FBR — NTN: 3650223309305 | Reference No: H628104-3